Privacy Policy
Last updated: 27 December 2024
IglooFin ("we", "us", or "our") is committed to protecting your personal data in accordance with the Personal Data Protection Act 2012 of Singapore (PDPA). This Privacy Policy explains how we collect, use, disclose, and protect your personal data.
1. Collection of Personal Data
We may collect personal data from you when you:
- Register or log in to your account
- Submit or update your insurance-related information
- Contact our support or interact with our platform
Personal data collected may include:
- Name, email address, contact number, gender, date of birth
- Nationality, marital status, address, occupation, employment status and other relevant information
- Insurance policy details (type, insurer, policy number, coverage, premium, nominee, etc.)
- Representative details such as company name, RNF ID, and company email address
- Login activity and usage patterns
- Device information and IP address for security purposes
- Communication preferences and marketing consent
2. Use of Personal Data
We use your personal data for the following purposes:
- To create and manage your user account
- To store and organize your insurance information
- To provide customer support and respond to your inquiries
- To improve and personalize your experience
- To send you important updates about your account and services
- To conduct security monitoring and fraud prevention
- To comply with legal or regulatory requirements
- To conduct analytics and research to improve our services
3. Disclosure of Personal Data
We do not sell or rent your personal data. We may share your data only with:
- Your assigned insurance agent (if applicable and with your consent)
- Government or regulatory bodies if required by law
- Third-party service providers for technical support, under strict confidentiality agreements
4. Data Sharing Within Igloo Group
We may share your personal data within our ecosystem of current and future platforms under the Igloo Group umbrella, including but not limited to IglooFin, IglooAds and other related services. This data sharing enables us to:
- Provide you with a seamless experience across all Igloo Group platforms
- Offer relevant products and services that may benefit you
- Improve our overall service quality and user experience
- Conduct cross-platform analytics and research
- Ensure consistent customer support across all platforms
All data sharing within the Igloo Group is conducted in strict compliance with Singapore's Personal Data Protection Act (PDPA) and other applicable privacy laws. We maintain the same level of data protection across all our platforms. You have the right to opt out of internal data sharing at any time by contacting us at info@igloofin.com.
Where relevant, we may also share your data with our insurance partners for policy administration and claims-related purposes, always with your explicit consent and under strict confidentiality agreements.
5. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our platform. These technologies help us:
- Remember your preferences and login status
- Analyze how you use our platform to improve our services
- Provide personalized content and recommendations
- Ensure platform security and prevent fraud
You can control cookie settings through your browser preferences. However, disabling certain cookies may affect the functionality of our platform.
6. Protection of Personal Data
We implement reasonable administrative, technical, and physical safeguards to protect your data. Examples include:
- Secure login and authentication systems
- Encrypted storage using Firebase Firestore
- Restricted staff access on a need-to-know basis
- Regular security audits and vulnerability assessments
- Data encryption in transit and at rest
- Multi-factor authentication for administrative access
7. Retention of Personal Data
We retain your personal data only as long as:
- You maintain an active account with us
- It is necessary for legal, regulatory, or business purposes
Once no longer required, your data will be securely deleted.
8. Your Rights and Choices
Under Singapore's PDPA, you have the following rights regarding your personal data:
- Access: Request access to your personal data we hold
- Correction: Request correction of inaccurate or incomplete data
- Withdrawal of Consent: Withdraw consent for data processing where applicable
- Data Portability: Request a copy of your data in a structured format
- Restriction: Request restriction of processing in certain circumstances
- Objection: Object to processing for direct marketing purposes
To exercise any of these rights, please contact us at info@igloofin.com. We will respond to your request within 30 days.
9. Access and Correction
You may request access to your personal data or ask us to correct inaccurate data by contacting:
10. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children under 18. If we become aware that we have collected personal data from a child under 18, we will take steps to delete such information promptly. If you believe we have collected information from a child under 18, please contact us immediately.
11. Cross-Border Data Transfers
If your data is transferred outside Singapore, we ensure that the recipient provides a comparable level of protection as required by the PDPA.
12. Data Breach Notification
In the event of a data breach affecting your personal data, we will notify you and report to the Personal Data Protection Commission (PDPC), as required by Singapore law.
13. Updates to this Policy
We may update this Privacy Policy from time to time. Changes will be posted on our website with the updated date. Your continued use of the platform means you accept the updated policy.
14. Contact Us
If you have any questions regarding this Privacy Policy or your data, please contact: