Privacy Policy
Last updated: 21 March 2025
IglooFin ("we", "us", or "our") is committed to protecting your personal data in accordance with the Personal Data Protection Act 2012 of Singapore (PDPA). This Privacy Policy explains how we collect, use, disclose, and protect your personal data.
1. Collection of Personal Data
We may collect personal data from you when you:
- Register or log in to your account
- Submit or update your insurance-related information
- Contact our support or interact with our platform
Personal data collected may include:
- Name, email address, contact number, gender, date of birth
- Nationality, marital status, address, occupation, employment status and other relevant information
- Insurance policy details (type, insurer, policy number, coverage, premium, nominee, etc.)
- Representative details such as company name, RNF ID, and company email address
- Login activity and usage patterns
2. Use of Personal Data
We use your personal data for the following purposes:
- To create and manage your user account
- To store and organize your insurance information
- To provide customer support and respond to your inquiries
- To improve and personalize your experience
- To comply with legal or regulatory requirements
3. Disclosure of Personal Data
We do not sell or rent your personal data. We may share your data only with:
- Your assigned insurance agent (if applicable and with your consent)
- Government or regulatory bodies if required by law
- Third-party service providers for technical support, under strict confidentiality agreements
4. Data Sharing Within Igloo Ecosystem
We may share your personal data within our ecosystem of current and future platforms under the Igloo brand to improve our services, provide relevant offers, and enhance your overall experience. Where relevant, we may also share your data with our insurance partners for policy administration and claims-related purposes. All such sharing will be done in compliance with Singapore’s Personal Data Protection Act (PDPA) and with strict confidentiality. You may opt out of internal data sharing at any time by contacting us.
5. Protection of Personal Data
We implement reasonable administrative, technical, and physical safeguards to protect your data. Examples include:
- Secure login and authentication systems
- Encrypted storage using Firebase Firestore
- Restricted staff access on a need-to-know basis
6. Retention of Personal Data
We retain your personal data only as long as:
- You maintain an active account with us
- It is necessary for legal, regulatory, or business purposes
Once no longer required, your data will be securely deleted.
7. Access and Correction
You may request access to your personal data or ask us to correct inaccurate data by contacting:
8. Cross-Border Data Transfers
If your data is transferred outside Singapore, we ensure that the recipient provides a comparable level of protection as required by the PDPA.
9. Data Breach Notification
In the event of a data breach affecting your personal data, we will notify you and report to the Personal Data Protection Commission (PDPC), as required by Singapore law.
10. Updates to this Policy
We may update this Privacy Policy from time to time. Changes will be posted on our website with the updated date. Your continued use of the platform means you accept the updated policy.
11. Contact Us
If you have any questions regarding this Privacy Policy or your data, please contact: